Follow these steps:ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.ģ) Use one of these methods to remove all of the old printer drivers:Ĥ) Now type Control Panel in Start Search, open CP, choose Icon View. Windows still needs the full feature software to properly run all the features of a printer/scanner, the new apps are not mature enough to be fully reliable. I would Clean Install the printer which always works, lasts longer and actually saves time. This is determined by the printer software which is needed to have the full functionality of the printer, including 2 sided printing, scanning from the printer top, etc. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.
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